Practical information

Visits during the summer months must be booked in advance.

Book your ticket


Adults: £12 

Concessions: £10 (Students <26 years, large families, teachers and jobseekers. Proof of eligibility must be shown)

Free admission: Under 18s, people with a disability and their companion, City of Paris employees and ICOM cardholders

School visits: £3 per person (pupils and adult supervisors)

Opening hours

Open Thursday to Tuesday, April to September (closed Wednesdays).

Guided tours only, for groups of up to 10 people. Booking essential.

Bookings can be taken from January, online or by email.


38 Hauteville, St Peter Port



Channel Islands


Telephone: +44 (0) 1481 721 911


Travelling to Guernsey

Two ferry companies and two airlines operate between Guernsey and Brittany, Normandy and the UK.

By boat

- Condor Ferries:

- Manche Iles Express:

By plane

- Aurigny Air Services (from the UK or Jersey):

- Blue Islands (from Jersey):

Useful links

Information for pleasure boats:

Travel Documents

Since 1st October 2021, European visitors can no longer enter the UK with an identity card. You must ensure you have a valid passport.

Advice to travellers in the event of lost or stolen documents abroad

Opening times

10:00 to 16:00.

Visiting times are shown in the UK time zone (12:00 in France is 11:00 on Guernsey).

Guided tours only

All visits to Hauteville House are conducted by a museum guide, in French or English, in groups of up to 10 people and lasting approximately one hour.

Hauteville House is located on the hillside behind St Peter Port. The house was built at the end of the 18th century over five levels. There are stairs in all parts of the house, from the front doorstep to the top floor, where Victor Hugo’s writing room and bedroom are located. The garden is also accessible from the street, through a passage under the house with stairs at both ends.

Booking essential

How to book

Groups (excluding school groups)

For groups of 7 to 20 people (up to 2 tours), please send an e-mail to We will offer you a tour time to suit your arrival and departure times from Guernsey. Please include this information in your message.

School groups

Up to 60 people, including adult supervisors (up to 6 tours). Adult supervision is required on each tour. Please book by e-mail ( We will offer you a tour time to suit your arrival and departure times from Guernsey. Please include this information in your message.

We’d also like to hear about your educational project connected to Hauteville House.

Visitors with a disability 

Please book by phone (00 44 1481 721 911) or email ( so that we may make special arrangements for times and visits.

Individuals bookings (up to 6 people, including children and infants)

Reservations can be made up to 48 hours before the date of your visit via the online booking system at After this time, reservations can be made by phone (00 44 1481 721 911) or email ( depending on availability.

Select a tour time (online booking)

Tour times mentioned in emails, phone or online are in the UK time zone. (12:00 in France is 11:00 on Guernsey.)

Please take account of your arrival and departure times on the island. You should allow at least 1 hour between the arrival of the boat and the start of the tour, bearing in mind that you must arrive at the museum 15 minutes before the start of the tour to buy your ticket.

Select your tour language (online booking)

For visitors’ convenience, tours are given in one language only, either English or French. In the interests of fairness, we offer an equal number of tours in each language. If there is no availability in your preferred language, please contact us directly by email ( so that we can find an alternative solution.

Select your ticket type (online booking)

Adults £12 (2022 prices) Concessions £10 (2022 prices)

Please review our prices and terms for concessions and free admission before you book.

You will be required to show proof of eligibility at the ticket office for any concessions or free admission.

Change your booking

Individual bookings can be changed directly online. For group bookings, please contact us by email. If you reserve more than one timeslot before your trip is confirmed, please cancel the times you will not be using as soon as possible to make them available to other visitors.

Reservations are valid up to 15 minutes before the tour start time

Please plan to arrive 15 minutes before the start of your tour to give you time to buy your ticket.

After this 15-minute period, the reservation will no longer be valid and can under no circumstances be automatically postponed. Access will then be subject to availability at the time of arrival.


Tickets must be purchased at the museum reception desk, upon presentation of the booking confirmation.

Payment must be made in pounds sterling (GBP) (we cannot accept euros) by cash or debit or credit card (except American Express).

On site

Cloakrooms and lockers

Large bags are not permitted in the museum. Small lockers (45 x 24 x 35cm) are available in the reception area for the duration of your visit, to store bags, water bottles or any other items that cannot be taken on the tour.


Photography for personal use is permitted, provided that it does not use a tripod or flash and does not slow down the pace of the visit.


The garden is open to the public with no need to book. Opening times are displayed on the day of the visit (usually 10:00-12:00 and 14:00-17:00). Children must be supervised by an adult at all times. Picnics are not permitted.

Bicycles / Prams and Strollers

There is no bike parking within the grounds of Hauteville House or in Hauteville Street. The nearest bike parking facilities are on the harbour.

Learn more