Your visit in Guernsey

Visitor information

Hauteville House, Guernsey

38 Hauteville, St Peter Port
Guernsey
GY1 1DG
Channel Islands
Phone : +44 (0) 1481 721 911
Email : hugohouse@cwgsy.net


April 9 to September 30

from 10 a.m. to 4 p.m.
closed on Wednesday


COVID-19 : Staying safe
The wearing of face coverings is strongly recommended as the guided tour takes one hour in confined spaces.
Hand sanitiser is available at the reception.


Visits

HAUTEVILLE HOUSE  Season 2022

April 9 to September 30

All times are local (= English time).
We advise our visitors travelling by sea to allow at least 1 hour between their arrival in Guernsey and the departure of their tour. Hauteville House is located on the heights of St Peter Port, about 20 minutes walk from the ferry terminal.
Please note that luggage are not accepted on the premises.

PUNCTUALITY AND validity of the BOOKING

Ø Booking is valid up to 15 minutes prior to the time of the visit, as specified in the booking confirmation.

Ø Visitors are asked to present themselves at Hauteville House at least 15 minutes before the beginning of the tour. Past this 15 minutes deadline, the reservation is no longer valid and cannot be automatically rescheduled.

Ø Should a visitor arrive once the tour has started, access won’t be guaranted even if they have a valid ticket.

 

Amendment or cancellation  

Ø You can cancel your reservation when you log in to your customer area on our booking website (https://eppm-billetterie-hautevillehouse.shop.secutix.com/content#).

Ø Should you wish to amend the number of visitors in your party, please email (hugohouse@cwgsy.net) or call (00 44 (0)1481 721 911).

Ø Important : If we haven’t received your request to amend or cancel your reservation 48 hours before the date of the visit, the full amount of the booking will be payable.


 

MAXIMUM NUMBERS FOR INDIVIDUAL VISITORS
Hauteville House is viewable through a 1 hour guided tour that can accomodate up to a maximum of 10 people.
Individual visitors can book up to 6 places. Bookings for more than 6 people are considered as group bookings and specific policy applies.
Please make sure that you book a place for each member of your group, including those who are entitled to free admission such as infants and children.

Important : If a reservation file does not meet our booking policy, it can be cancelled by the reservation department of the museum.

Groups
Booking required by email hugohouse@cwgsy.net
Groups can book up to 20 places per day, corresponding to 2 different time slots (10 people maximum per slot, including infants, children, and group leaders).
School groups can book up to 3 time slots per day (10 people maximum in each slot, corresponding to 9 students + 1 teacher).In each visit and in the garden , students must be under the responsibility of an adult.


Reservation

advance booking required
Advance booking of a time slot is required for all visitors, including the owners of the Paris Musées card. Only the visitors who can present a valid booking confirmation will be authorized to enter the house.
You can book a time slot online :
https://eppm-billetterie-hautevillehouse.shop.secutix.com/content#

Price list

Unit Price

Full price
£ 12 : Adults

Reduced Price
£ 10

Under 26 years old (included), Students, Teachers, Free Under 18 years old, Unemployed, Disabled persons and their carer, Professional Tour Guides, Members of ICOM and ICOMOS, Journalists,

School Groups   
Price per person : £ 3   

Students and teachers as part of a school trip
Maximum capacity:
-9 students + 1 teacher per slot
-6 slots per school and per day

Payment is due on the spot, on the day of the tour.

Presence required 15 minutes before the beginning of the tour.
Reduced price and free admission are only granted upon presentation of suitable evidence.

Luggage policy

Access to Hauteville House is subject to several conditions and visitors are asked to comply with all the safety rules exposed by the museum staff. Any bags and items that would be considered as dangerous regarding the safety of the people or the preservation of the collections won't be allowed in the musuem and should be placed in the reception's lockers.

Luggage are not accepted on the premises, either in the rooms, the lockers or the garden. Access will be refused to visitors with luggage, even if they have made a reservation.

 

 

 PaYMENT

No payment is required at the time of the booking. However tickets must be purchased at the museum, on the day of the tour, upon presentation of the booking confirmation.

We accept payment in cash (pounds only – euros not accepted) or by credit/debit card (no american express).

Before you go ahead with the reservation, please make sure that you have read our price list and the conditions under which reduced rate and free entrance can be granted. Proof will be required by the cashier at the time of purchase and the correct rate will be applied.